We have worked with 3Alpha for more than 15 years. They have been extremely dependable for all of our data entry projects. I would highly recommend them. - HT Pham

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Remote Tech Support

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Objectives

3Alpha’s objective is to provide remote tech support to businesses who do not have in-house expertise or do not own any technical consultant or employee. We at 3Alpha will provide services so that clients/customers can concentrate on their core business and leave the technical worry to us. Our objective would be to know the pain areas of clients/customers business w.r.t technical operations and provide amicable solutions. We will also strive hard to provide value added services with providing technical expertise.

Our objective will be to ensure delivering top-notch performance and that the business for both small-scale and large-scale enterprises are always up and running. You can be assured about the productivity and performance of your enterprise. Our remote IT-support services technology experts are the backbone of our remote tech support program. We offer secure and trouble-free connections between remote computer systems anytime and anywhere. Our remote IT-support services are adhering to the latest industry standards and infrastructure and ensure the highest level of safety and privacy for our users.

About Us

 

We extend our remote tech support across a whole spectrum of industries – retail, consumer electronics, banking, and financial services, healthcare and life sciences, education and so on.

Advantages:

One of the key advantages of using remote technical support services is that there are minimal chances of having downtime with your business by virtue of the short response time window. Businesses, on an average, experience almost 3-4 downtime lapses per year, with each one lasting for roughly eight hours. That is a lot to deal with! With remote tech support, you get the benefit of proactive diagnostics and problem-solving package, rolled into one.

Another big benefit of remote technical support service is that it is convenient. You do not have to waste precious hours waiting for a field service engineer to show up at your place or schedule an appointment. All you need to do is to convey your problem to the remote technician, who would access your system remotely and resolve the technical issue right away.

Remote technical support services are effective in solving complex issues in real time. In intricate scenarios like online transactions, this kind of support delivers more value. Since on-site tech support calls for a lot of waiting time for the technician to arrive at the location, remote tech support results in no wastage of time and resolves the transaction issues in real time, which implies that you won’t lose any business.

There is also the benefit of immediate access to the most advanced IT tools available. The remote technician can use these resources to address and fix your issues quickly. It also enables significant cost savings.

Services:

Managed Activities
  • Install or update software applications
  • Create and manage backups to protect data loss
  • Logical preventive maintenance
Incident-based Support
  • Microsoft Windows / Linux Server
  • Mail Server
  • DNS Server
  • DHCP Server
Managed Monitoring Support Services
  • Network Monitoring
  • Boot Up Issues
  • Server Monitoring
  • Event Log Monitoring
  • Website Monitoring
  • Online Connectivity Issues
  • Browser Connection issues
  • Data Retrieval
  • Adware/Spyware/Malware Removal
  • Virus Removal
  • Slow System Issues
  • System Formatting Issues
  • Performance Tuning Issues
Enterprise Services
  • DevOps
  • Cloud Computing
  • Virtualization
  • O365 Setup and Migration
Managed Services Support
  • Break Fix Support
  • Proactive Management
  • Consulting
  • Server Support
  • Networking Support
Setup, Installation & Configuration
  • Desktop and Laptop
  • Windows Servers
  • Windows Desktops
  • Linux Servers
  • Printers & other Wi-Fi, Bluetooth Devices
  • Networking Setup – Switches / Firewalls / CCTV