For small and large businesses alike, outsourcing certain business processes is a lucrative option. If the correct functions are outsourced, companies can benefit from reduced costs, more enthusiastic employees, increased efficiency, etc.
Essentially, businesses have more time to focus on their key value-generating operations after outsourcing back-office and other processes. However, these benefits can quickly disappear if you pick the wrong BPO company.
When looking for a BPO company, you need to make sure it’s compatible with your business. Here are some important things to look for when choosing the right BPO company.
Services
The most important criterion for a good BPO company is what they’re offering. In particular, are they offering the services that you need? BPO companies don’t necessarily specialize in or provide every thinkable service.
Consequently, before beginning your search, establish what you require from a BPO company. This involves identifying all the services you need. If you require multiple services, you should ideally look for a BPO company that offers all of those services. Outsourcing different services to different companies can make management difficult since the chances of miscommunication are greater.
Working Hours
If you hire a BPO company whose working hours are the opposite of yours, meetings and client support will give you headaches. Let’s say you partner with a BPO company that starts working an hour after your workday ends and wraps up a few hours before your day begins. Setting up meetings will be very difficult and almost certainly dig into your off-time. Moreover, if you have any concerns about the services rendered, there will be a day-long time lag before your problems are addressed. Instead, look for a BPO company that either has very similar working hours to your business or works 24/7.
Technology
Technology is crucial to service delivery and timely communication. Even if two BPO companies are indistinguishable in terms of their workforces’ expertise, the firm with better technology will perform better. Technology has been proving its efficiency- and quality-augmenting effects since the Industrial Revolution.
Moreover, old and ill-maintained technology means service delivery and communication can also easily be disrupted. For instance, think about how difficult it would be to have an online meeting with someone with a weak and unreliable internet connection.
If you’re looking for a BPO company that offers an assortment of services, has reliable and top-of-the-line technology, and more, contact us at 3Alpha, LLC. We offer accounting and bookkeeping, engineering services, architectural visualization, e-commerce data entry, database management, and more. Get in touch for a reliable outsourced service provision.